Refund Policy – Tracy Jane Coaching & Mentoring

At Tracy Jane Coaching & Mentoring, I am committed to providing a supportive and transformative experience. I understand that life circumstances can change, and I aim to be fair and transparent with my refund policy.

1. Coaching Sessions & Programs

• Single Sessions: Cancellations made at least 72 hours before the scheduled session will be eligible for a full refund or rescheduling at no extra cost. Cancellations made within 72 hours of the session are non-refundable.
• Coaching Packages (Multiple Sessions): Refunds are available within 7 days of purchase, provided no sessions have been used. If sessions have commenced, a pro-rata refund may be considered based on the number of completed sessions. No refunds will be given after 30 days from the date of purchase.

2. Meditation Circles & Group Sessions

• Bookings for meditation circles and group sessions are non-refundable but may be transferred to another session or participant if notice is provided at least 48 hours in advance.
• If a session is canceled by Tracy Jane Coaching & Mentoring, participants will be offered a full refund or the option to reschedule.

3. Online Courses & Digital Products

• Due to the digital nature of downloadable products (such as guided meditations or affirmation cards), all sales are final and non-refundable.
• If you experience technical difficulties accessing your purchase, please contact support for assistance at hello@tracyjane.com.au.

4. Private Retreats & Events

• Refunds for private retreats and events are subject to the cancellation terms provided at the time of booking. A non-refundable deposit may apply.
• If cancellation occurs within 14 days of the event, no refunds will be issued.

5. Exceptional Circumstances

• I understand that unexpected situations can arise. If you experience an emergency that prevents you from attending your booked session, please contact me directly to discuss alternative arrangements at hello@tracyjane.com.au

6. How to Request a Refund

To request a refund, please contact Tracy Jane Coaching & Mentoring via email at hello@tracyjane.com.au with your booking details. Refunds will be processed within 7 business days and issued to the original payment method.

By booking a service, you agree to this refund policy. If you have any questions, feel free to reach out for clarification.